Privacy Policy
Medalyo LLC
Effective Date: January 2026
Last Updated: January 2026
Medalyo LLC (“Medalyo,” "Medalyo Healthcare Consultancy", “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us, including through our website, messaging platforms, and automated communication systems.
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1. Information We Collect
We may collect the following categories of information:
a. Personal Information
• Name
• Phone number
• Email address
• Country or location
• Preferred language
b. Health-Related Information (When Applicable)
• Information voluntarily shared related to medical inquiries, care coordination, or healthcare navigation
• Non-emergency health details provided for facilitation or triage purposes
We do not provide emergency medical services.
c. Messaging & Communication Data
• WhatsApp messages, SMS, or other messaging platform interactions
• Message timestamps, message content, and metadata
• Responses generated via automated systems or human agents
d. Technical & Usage Data
• Device and browser information
• IP address
• Interaction logs for quality assurance, security, and compliance
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2. How We Use Information
We use collected information to:
• Respond to inquiries and requests
• Facilitate healthcare coordination and administrative support
• Operate automated messaging workflows (including AI-assisted responses)
• Route messages appropriately to administrative or clinical teams
• Improve service quality, safety, and reliability
• Comply with legal, regulatory, and contractual obligations
Automated systems are used only to support communication, triage, and routing and are not a substitute for professional medical judgment.
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3. Automated Messaging & AI Use
Medalyo uses automated systems, including AI-assisted tools, to:
• Acknowledge messages
• Provide non-clinical information
• Route communications to appropriate team members
• Identify urgent or safety-related messages
Safeguards are in place to ensure:
• Emergency concerns are escalated appropriately
• Automation does not replace licensed medical decision-making
• Messages exceeding automated scope are handed off to human review
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4. Information Sharing
We do not sell personal data.
We may share information only with:
• Authorized internal staff or contracted service providers supporting operations
• Healthcare professionals or partners involved in care coordination (with consent)
• Technology providers (e.g., messaging platforms, cloud services) solely to operate services
• Legal or regulatory authorities when required by law
All service providers are required to maintain appropriate confidentiality and security standards.
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5. Messaging Platforms (WhatsApp / Meta)
When you communicate with us via WhatsApp or other Meta platforms:
• Your messages are subject to Meta’s own privacy policies and terms
• We access and process messages only for legitimate business and service purposes
• Automated responses may be used as part of our communication workflow
Medalyo complies with Meta’s Business Messaging Policies and applicable data protection requirements.
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6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:
• Access controls
• Secure systems and encrypted services where applicable
• Limited data access based on role and necessity
No system can be guaranteed 100% secure, but we actively work to reduce risk.
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7. Data Retention
We retain personal information only for as long as necessary to:
• Fulfill the purposes outlined in this policy
• Meet legal, regulatory, or contractual requirements
• Resolve disputes and enforce agreements
Data is securely deleted or anonymized when no longer required.
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8. Your Rights
Depending on your location, you may have the right to:
• Request access to your personal data
• Request correction or deletion of your data
• Withdraw consent where applicable
• Ask questions about how your data is used
Requests may be submitted using the contact information below.
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9. Children’s Privacy
Medalyo does not knowingly collect personal data from children under 13 (or applicable local age of consent) without appropriate authorization.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
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11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact:
Medalyo LLC
📧 Email: hello@medalyo.com
🌐 Website: https://www.medalyo.com